Last Updated: 19 August 2024
At Form Works Art Gallery LLC, we are committed to ensuring your satisfaction with our home decor and lifestyle products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Our goal is to make the process as simple and fair as possible.
1. Eligibility for Returns
We accept returns of physical products purchased from formworksartgallery.com under the following conditions:
- Return Window: You may return your item(s) within 14 days of the delivery date.
- Condition of Product: The item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged, altered, or show signs of wear will not be accepted.
- Non-Returnable Items: Custom-made, personalized, or final sale items are not eligible for return unless they are defective or damaged upon receipt.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at formworksa@gmail.com within 14 days of receiving your order. Include your order number, the reason for the return, and photos of the item if it is damaged or defective.
- Approval: Once we review your request, we will respond within 2 business days to approve or decline your return. If approved, we will provide you with detailed instructions on how to return the item.
- Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Shipping: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item). Return shipping costs are non-refundable.
- Return Label: If the return is approved due to our error, we will provide you with a prepaid return shipping label.
4. Inspection and Processing
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria:
- Inspection Timeframe: Inspection typically takes 3-5 business days from the date of receipt.
- Refund Approval: If your return is approved, we will process your refund within 7 business days of the inspection.
5. Refunds
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Partial Refunds: In certain situations, partial refunds may be granted, such as when an item is returned not in its original condition or missing parts.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at formworksa@gmail.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible, which may include a replacement or a full refund.
8. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support team:
- Email: formworksa@gmail.com
- Address: Villa No. V/085, Jumeirah 1, Dubai, United Arab Emirates
9. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the new terms.
By purchasing from formworksartgallery.com, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.